Tag Archives: Cox

Satisfaction is watching television on my own terms using my TiVo.

NewTeeVee asked a question today. “Does TiVo have A Chance?” I responded with a comment on their blog, and here is more pertinent information.

Please forgive my incessant run on sentences. In continuing with my series about [tag]Cox[/tag], my cable company. Today I received in the mail a [tag]letter[/tag] pertaining to my use of the [tag]CableCARD[/tag] technology on the Cox Digital Cable Network.

Here is an image of the extortion letter from Cox, trying to get me to get rid of the CableCARD technology they developed, in order to access to their networks for use in Consumer Electronics Goods like the, commercial skipping [tag]TiVo[/tag] and Televisions with built in DVR functionality, that are far superior even with their basic functionality, to the crap technology cable companies call Set Top Boxes and Advanced Digital Receivers.

Their attempt to offer me a “great deal” or helping me out is quite lame and I hope it does not sway TiVo users into submission.

As I am not a viewer of much of the ethic programming being moved to the Switched Digital Video service it does not bother me, but I am sure it bothers those who do watch this valuable programming which is in their own language.

I do take issue with the fact that they are again making channels I already am able to watch, like G4TechTV, with my current technology unavailable to me. Their continuing efforts to extort money out of me in the form of forced renting their inferior technology, which is never for sale, and isn’t inexpensive to the consumer like the $1.99/month CableCARD, makes me sick.

So if I want the even some of the same functionality as my TiVo HD, I need to shell out $12.99 or more a month, for their piece of shit DVR receiver, not counting the supposed discount they are trying to offer as compensation for the lost access to channels and services I know I’m already not able to receive thanks to the hours of time spent on the phone with the Customer Service people and constant beating in of messages repeated to you while waiting on hold.

Need I even mention the countless ads you are subjected to for their triple play services, of telephone, cable tv, and high speed internet, that they place on every non over the air broadcast channel. If they allowed you to easily and quickly skip their “subliminal” advertising then you would win. At what point does seeing something so often just become embedded in your mind like a catchy song. Is this right? I don’t think so.

Below is the letter reproduced textually in it’s entirety for search engine goodness.

Dear Rob Friedman:

Effective April 8th, 2008, Cox will implement a new technology(Switched Digital Video) that will allow us to maximize our network capacity. As with other services we offer, such as On Demand, and the Cox Interactive Program Guide, this new technology requires a device capable of two-way communication. Currently two-way communication is only availible with a digital set top receiver. Switched Digital Video is not compatible with one-way digital cable ready devices that require a CableCARD.

Due to the limitations of the one-way DCR device that you own, a Cox digital set top receiver will be required in order to view the following channels after April 8, 2008.

  • Pay-Per-View Channels - including movie, events, sports packages, and preview channels.
  • Paquete Latino Tier
  • Foreign Language Channels: TV-5, ART, RAI, ZEE TV, The Filipino Channel, TV Japan, TV Asia and CTI Zhong Tian.
  • The following digital cable channels: CCTV-9, California Channel, CMT Pure Country, C-SPAN2, C-SPAN3, Fine Living, Fit TV, Fox Reality, Fuel, FUSE, Game Show Network, G4TechTV, HRTV, Jewelry TV, Leased Access (Ch. 109), ShopNBC, TVG and WeatherScan Local.

Additionally, new channels added to the Cox Digital Cable and HD channel lineup may not be availible to customers with a one-way DCR device. Cox can offer you continued access to these networks with a digital or advanced receiver. These receivers enable access to the above channels, and any new channels, the Cox Interactive Program Guide and OnDEMAND on Channel 1.

If you are interested in a digital or HD receiver from Cox, we will offer you one for the same price as a CableCARD for the first year ($1.99 a month). Please call us at 1-888-202-2314 if you would like to take advantage of this offer or make any changes to your account.

Sincerely,

Colleen Langer

Vice President, Marketing and Sales

I made an investment in my television watching habits and chose to save money when I purchased a TiVo HD and 3 year subscription just a few months ago. Now I do have a bit of a hard time trying to comprehend how the needed subscription to television guide information, which is public information available via the internet, news papers, and television itself, has to cost so much, hell it’s free to DirecTiVo users. For all the reasons imaginable it is important to develop and support free, as in beer, solutions for everyone in an age where information can be conveyed in the blink of an eye. The mere ability to reproduce something without any loss of quality tells me that it’s time to change the way a lot of companies do business.

Could you imagine if Hollywood would actually allow a company to develop software and DVR hardware with automatic commercial skipping enabled by default?  It is technically possible with all the junk in the television streams.  But already it’s bad enough they forced TiVo to “hide” 30 second skip by making users enter a code via their remote first.

Select - Play - Select - 3 - 0 - Select

I’m sure the company would make wheel barrels of cash, only to be sued by and legally stolen by the TV, movie, and other related industry conglomerates.

A Cox Con-versation, “it’s all just a scam” podcast.

Ooh. I got my latest [tag]Cox[/tag] communications cable bill today. I’m again unhappy with the amount of money I pay them every month for what they offer and what I am able to receive. In continuing with the trend I began last month, I decided to take some of the pent up anger and put a positive spin on it.

Using the powers of Blog Talk Radio’s cinch service(just call 1-646-200-0000), and an un-suspecting customer service rep, I created this 22 minute podcast. The conversation really doesn’t start until about 3 minutes in, but the comedic timing of the first 2 minutes or so is worth the 5mb download.

22:30 “Nice day to you, and you can listen to this on the internet”

So that’s my first impromptu podcast. I can’t count how many times the guy agreed with my points and or became silent unable to respond.

Cox Channel Line-up 900+ channels and nothing is ever on, that I would pay for by itself. It’s time to thin the heard, and allow customers the right to ala carte programming.

Exclusionary and Discriminatory Tactics of the Cox Cable Company

I spent another 1.5 hours this morning on the phone with Cox after the guy who came to “fix” my [tag]cable card[/tag] left. After the first time I got off the phone today I really wish I had the ability to record the conversation.

When I ordered services had they specifically told me which channels I would not be able to receive, I would have been more friendly of a customer to deal with. My number one complaint about Cox Customer Support, Technical Support, and Sales, is the complete lack of education they receive for the products they offer. It really equates to false advertising in that they offer X HD channels, of which you have to pay an extra added premium for use of their proprietary hardware and technology.

Their basic explanation today about why I do not receive certain HD channels is as follows; The channels are being broadcast using digital video switching and the cable card technology does not work with it. That’s fine. Why are you using that technology for those 8 channels while the other 300 waste “valuable bandwidth”? They chose to make these 8 specifically not work with the cable card technology they offer for HD programming they retransmit. The cable company is severely guilty of not reallocating their limited bandwidth appropriately. The cable industry is also guilty of developing antiquated technology to blame their shortcomings on, eg cable card.Why of course the cable company decides to discriminate against users of consumer electronics such as the [tag]TiVo[/tag] has everything to do with lock-in and profits with their hardware.

Let’s take a look at the hardware offered by most cable companies. The prices I’m using are Cox’s for example. The cable card only costs $1.99/month plus $44.95 installation.( I managed to get them to waive this absurd charge after the fact.) Finally their DVR costs $12 or more plus install, and a regular digital box $5-7 not including installation fee. So I did manage to get the Billing Supervisor to give me a one-time coutesy credit of $39 and change for the difference in rental cost of a cable card and cable box over a year. He refused to provide the difference in cable card and DVR, which would have been more substantial and gratifying. Another partial win for me nonetheless.

I like the TiVo. I consider mine an investment in my TV watching habits as there was an upfront cost for the device and monthly service. I hate commercials, TiVo lets me skip easily. Comcast even started using TiVo software for their customers, albeit on a digital cable box platform. I’m sure they get to watch for example CNN HD, Food Network HD, and History HD and record it all just fine. Cox just wants to force it’s customers into renting their expensive and useless hardware. For any standard definition channel the cable card is able to receive it should also be able to receive the high definition version as well at no extra cost.

With the transition to Digital Television approaching quickly many of the kinks are still in the system. The more kinks in Cox’s system the more profitable they are with their fees and expanded service tiers. Maybe they would be more profitable if they just made something that worked and the customers came to them because of the quality of service not because they are the only game in town. I can only hope someone finds this post and it helps them with their service provider.

1st post of the year

I haven’t felt like posting anything relevant, or irrelevant as nothing of interest has happened to me. So I’m just going to ramble or rant about whatever comes to mind and shove everything into one post.

It’s been a few days since beginning this New Year. The New Year’s Eve’s bash at Egon’s was sweet. It’s always great to chill with good peepz. Thank you for hosting!

Not a lot has changed with my [tag]Workers Compensation[/tag] bullshit. It took one full month, but my physical therapy is now authorized as of yesterday, I just need to find a place to begin treatment. I can only hope that won’t take as long and is within close proximity to my home.

My sister and 3.5yr old nephew were visiting me for the past couple weeks, and they left yesterday too. I’ll miss my sister and the lil guy. Right now he tips the scales at 35 lbs. The next time I see him he’ll be a lot bigger I’m sure.

After my family left I sped off to eat lunch with Ic3b3rg at [tag]Pho Bo Vang[/tag]. It gets busy there for lunch so we got there early at 11:20. I had the Pho. It was good. I will eat there again, frequently I’m sure.

I got some Sear’s gift cards from my dad for xmas, so I purchased myself a [tag]TiVo[/tag] HD last week. It requires a [tag]cable card[/tag] to work with the digital system and to get the HD channels over cable, so for the last week I’ve been enjoying basic cable with my TiVo. For some reason Cox has to send somebody out to “install” the card into my TiVo. I say “install” because, all the guy did was shove the card into a slot on the front. Not too difficult. Oh ya, he did read some numbers off the TV to a person over the phone . They wanted to charge me money for this. Good thing when I called I got them to not charge me a dime. Otherwise I would have been more pissed off last night when HBO HD wasn’t working, and every other HD channel was pausing after tuning in. So after spending more time in phone hell last night after calling to get info on what to do with the now useless cable box, which I had to either… oi I can’t rant/type fast enough to say how much bullshit cox is. charging for every damn thing, picking up a cable box $20 because they don’t do this by default when changing service, installing a cable card $44, x 2 money grubbing assholes. So anyways, I have an appointment Saturday for someone to come out and see what’s up with my cable card. I’ve had my HDTV for almost 5 years and this is only the 2nd time I’ve seen an HD signal on it. I’m kind of excited to get caught up in that respect. So I stayed up late last night, and caught Conan O’Brian who’s been back on the air for 2 days now without writers. He has a strike beard, and it was pretty well defined in HD.

Well that is all for now…

184278

ok so im bored, and im doing a few speed tests on my cox cable internet.

the gentoo mirror i use, is blazing fast. :)

$ emerge nvidia-kernel
Calculating dependencies … done!
>>> Emerging (1 of 1) media-video/nvidia-kernel-1.0.8756 to /
>>> Downloading http://gentoo.llarian.net/distfiles/NVIDIA-Linux-x86-1.0-8756-pkg1.run
–18:35:36– http://gentoo.llarian.net/distfiles/NVIDIA-Linux-x86-1.0-8756-pkg1.run
=> `/usr/portage/distfiles/NVIDIA-Linux-x86-1.0-8756-pkg1.run’
Resolving portageproxy… 192.168.48.42
Connecting to portageproxy|192.168.48.42|:8080… connected.
Proxy request sent, awaiting response… 200 OK
Length: 12,961,804 (12M) [text/plain]

100%[====================================================>] 12,961,804 614.60K/s ETA 00:00

18:35:55 (703.25 KB/s) - `/usr/portage/distfiles/NVIDIA-Linux-x86-1.0-8756-pkg1.run’ saved [12961804/12961804]

the speakeasy test has a nice flash 7 interface which interface, but it doesnt seem to be performing well, atleast from their networks.

from LAX.
Download Speed: 2323 kbps (290.4 KB/sec transfer rate)
Upload Speed: 442 kbps (55.3 KB/sec transfer rate)

from DFW
Download Speed: 3958 kbps (494.8 KB/sec transfer rate)
Upload Speed: 413 kbps (51.6 KB/sec transfer rate)

here’s some using a cheapie firefox extension which is way off too.
Your current download speed is:
4.39 Mbps
which means you can download at 561.5 KB/sec from our servers.
Your current upload speed is:
260.00kbps
which means you can upload at 32.5 KB/sec to our servers.

it felt like the speak easy test was a lil slow so i went waited a few minutes and tried again.

from LAX it got a lil bit better speeds.
Download Speed: 2938 kbps (367.3 KB/sec transfer rate)
Upload Speed: 483 kbps (60.4 KB/sec transfer rate)

from DFW it’s definately faster.
Download Speed: 7056 kbps (882 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)

hurray!

wifi at the long beach airport!
amazing!

px@pmobilex ~ $ traceroute playerx.ath.cx
traceroute to ip24-255-2-85.tc.ph.cox.net (24.255.2.85), 30 hops max, 40 byte packets
1 192.168.171.1 (192.168.171.1) 1.020 ms 1.026 ms 1.030 ms
2 42.0.0.1 (42.0.0.1) 6.419 ms 1.476 ms 1.446 ms
3 65.255.192.9 (65.255.192.9) 7.952 ms 4.060 ms 4.563 ms
4 65.255.192.81 (65.255.192.81) 9.450 ms 6.744 ms 6.686 ms
5 65.255.192.73 (65.255.192.73) 8.455 ms 6.024 ms 6.427 ms
6 fa-2-1.a01.lsanca02.us.ra.verio.net (204.1.254.185) 19.882 ms 20.203 ms 20.960 ms
7 ge-1-2-0.a06.lsanca01.us.ra.verio.net (129.250.29.133) 17.767 ms 19.815 ms 18.677 ms
8 xe-1-0-0-4.r20.lsanca01.us.bb.verio.net (129.250.29.120) 19.145 ms 18.942 ms 20.228 ms
9 p16-1-1-2.r21.mlpsca01.us.bb.verio.net (129.250.5.97) 26.501 ms 18.587 ms 118.472 ms
10 p64-0-0-0.r21.plalca01.us.bb.verio.net (129.250.5.48) 21.046 ms 22.238 ms 30.356 ms
11 p16-0-0-0.r06.plalca01.us.bb.verio.net (129.250.3.83) 21.088 ms 31.070 ms 21.646 ms

Oi, Moving

Wow, moving has been quite the experience, I am very tired, and still not quite all unpacked.
But its starting to feel like home again. ;p
I bought a new matching bathroom mat, toilet mat, towels. :)
Hopefuly this week, once i get my check from the sale, I’ll remember to go get some more stuff for the house, some plants, and other stuff hopefully.

Cox is a bunch of bastards too, they fucked up my order for phone/digi cable/cable modem
I called a week before I moved in, they didn’t get my phone in right on thursday, they had to send someone out on Friday. the person on Friday who was supposed to setup my cable modem, setup the digital cable, and didn’t setup my back bedroom, so today I called and bitched to the same service rep guy, and I was final so pissed with him, and spoke with his manager, and got my shit taken care of and a tech was out in an hour. :)

I managed to sell my washer/dryer and old fridge, and futon today too from the free add i put in the penny saver online. it was interesting the guy i sold it too, is going to college, and his name is Bones and he is originally from Nigeria, and he used to work for flashnet, in Texas. he’s got dreads too. seems pretty cool. after he said he worked at flashnet, i said I used to work for Flashcom before it went BK, which is just kinda odd I think. Ohwell the internet and its intricate ways. hehe

oh well more later tomorrow if im not too tired.
g’ntie

Bad Behavior has blocked 1442 access attempts in the last 7 days.

>>>>>>> .r246